Terms and conditions for using the services provided by Recorrido Latin America SpA


The following terms of conditions represent the “general conditions” of services provided by the company Recorrido Latin America SpA (onwards “Recorrido”), Chilean tax ID: 76.336.837-8, domiciled in Providencia 1308 office 3D, Providencia, Santiago, Chile. Recorrido dedicates itself to the intermediation in the purchase of intercity bus tickets as well as other services related to intercity bus trips, with its Website “www.recorrido.cl” and its Android and iOS mobile applications “recorrido.cl” and “Recorrido” respectively (all three hereinafter indistinctively described as “Website”).

Every person that uses the services provided by the Website (“User” or “Customer”) is obligated to agree to these terms and conditions (“Terms and Conditions”) prior to the use of the Website.

Therefore, every Customer is obligated to read and accept the following terms of conditions for being allowed to use the services provided by the Website.

Notwithstanding the previous, the use of the services provided by the Website automatically implies that the User fully agrees to these clauses and its content of the Terms and Conditions. If a User does not accept the Terms and Conditions, the User is not allowed to realize any kind of transaction at the Website.

These terms and conditions of use constitute a contract between Recorrido and the Customer, which invalidates all those previously existing agreements between the Customer and Recorrido and considers the current as fully binding for both sides.

IMPORTANT: The Customer has full knowledge that the company Recorrido only provides the service to buy a ticket online, and does not offer the service of passenger transport and is therefore not responsible for the transport.

Furthermore, Recorrido is not responsible for problems or damages related to an incorrect issuance of a ticket, damage or loss of luggage, accidents during the trip, delay of the trip, route diversions or any other damage for which Recorrido does not bear any responsibility, because Recorrido is not the provider for the transport, but only the intermediator in the sale of the ticket.

1. Terms and conditions of use

1.1. By accessing Recorrido, the Customer understands, acknowledges and accepts that the use of the Website is governed by the law of the Republic of Chile with respect to the online behaviour and the available content.

1.2. The information about the provided services is organised on the Website in a very clear and concise way, accessible in Spanish and English and contains all the information needed for all different types of tickets and available purchases.

1.3. The use of the Website is private and restricted, and therefore prohibited for profit orientated commercial use as well as prohibited for non-profit use by third persons without a given authorization. Furthermore, it is prohibited and protected by law any kind of use of the software and system of the Website with the purpose to extract data from the Website to exhibit them to any other part of the world without the consent and written authorization of Recorrido. Moreover, the Customer agrees that he will, to any purpose without the explicit and written authorization of Recorrido, refrain to make a dishonest, wrong or speculative purchase or any other purchase in anticipation of the demand; to enter, to monitor or to copy content or information from this Website by the use of robots, spiders, worms or any other automatic or manually processed medium; violate the restrictions of the Website, or evade or overcome other systems in use to prevent or limit the access to this Website; take actions that impose, or can impose, subject only to the judgement of Recorrido, a unproportioned or irrational damage or load to the infrastructure of Recorrido; establishing a root-link in any part of the Website (including, but not limited to, the process of purchase of any other touristic service), without the explicit written authorization of Recorrido; Or to frame, create a mirror or incorporate website through any method of any part of the Website to other websites, without the explicit written authorization of Recorrido.

1.4. When the reservation or account of the Customer seem to be fraudulent, abusive or of suspicious activities, Recorrido has the right to cancel any reservation or purchase related his name, email address or account and close any open account on the Website. If any fraud activity was detected, Recorrido has the right to take any necessary legal action against the Customer and the Customer is responsible for the monetary losses of Recorrido Latin America SpA, including the costs of litigation and overall damage. To challenge the cancellation or freezing of a reservation or the closing of accounts it is necessary to contact the Customer Service of Recorrido.

1.5. Recorrido commits itself to maintain, through all types of efforts, its Website working for 24h hours a day and without interruption, except when it is impossible to run everything integrally or when the telecommunication or information system is interrupted, in situations of force majeure, including the dependence on the various telecommunication services provided by third parties, due to which a perfect service cannot be guaranteed without any possibility of error.

1.6. Recorrido is free of every responsibility for any kind of error or delay in removing any type of inappropriate, illegal or censurable content that comes from a provider or third-party of the Website. Recorrido can change at any time and without warning, functions and content of the Website.

1.7. The acquisition of Recorrido’s services by the Customer is realised after Recorrido has received the payment for the services from the company responsible for managing the payment. Recorrido can not interfere in the results of the relation between the Customer and the responsible company, as the company manages its operations independently.

1.8. Recorrido cannot guarantee that the services of the company that is responsible for the payment is free of errors, interruptions, wrong function, delay or other types of imperfection. Recorrido is not responsible for managing the payment or for the impossibility of using the services of Recorrido.

1.9. Recorrido can, in any moment, change this contract in order to improve the service and Customer service. A new contract would come into force without affecting the stipulated services through the former contract. Likewise, Recorrido recommends its Customers to read this more than one time and with special attention on the Terms and Conditions before accessing the Website or realising any kind of operation through it.

1.10. Recorrido will take every possible action to maintain the confidentiality, security and secrecy of information about the Customer, however, Recorrido is not responsible for damage that was caused by the violation of measures by third-parties that use the public network or the internet and break the security network of Recorrido to gain access to information about the Customer.

1.11. For the aforementioned reason and preocupation about the security and privacy of information that are on the Website, the company ensures that all the personal information together with the account password of the Customer are secure. Recorrido recommends that the password should never be revealed to third-parties and that the Customer is totally self-responsible for the utilization of his identity and password.

1.12. Recorrido is not responsible for any kind of damage, harm or any loss to the Customer by failures in the system or the internet caused by third-parties, highlighting that it might occur by failures in the internet or any other type of situation of force majeure that are outside Recorrido’s control.

2. About the information for the use of Recorrido’s services

2.1. All the information given by the Customers need to be correct, exact, concise and up to date. When any changes occur, the Customer acknowledges that Recorrido has no obligation whatsoever to verify the given data by the Customer or any other person. Recorrido has no responsibility about the correctness of data and information about the Customer. For this reason, the Customer, his parents or legal guardian are responsible for the correctness of the registered personal data.

2.2. Recorrido protects the information of the Customer and does not share or commercialize them without a previous authorization. However, the Customer must accept the internet as a global network that permits access to all types of persons and is not a secure medium. While making use of the Website, Recorrido is not responsible for damages of any types of reasons or the loss of data of the Client or for problems occurred by third-persons directly or indirectly related to the use of the Website.

2.3. Recorrido may modify subject to its own judgement all requirements and demands to maintain its Customer registered on the Website. For that reason, the company may cancel the registration of a Customer, regardless of payments of fines or compensation including relevant justification.

2.4. The Customer has the right to rectify the information that he has sent to Recorrido at the moment of registration on the Website. Nevertheless, the right to rectify of the Customer does not replace the obligation of the Customer to indemnify Recorrido in case the written information of the Customer appears incorrect and/or caused any damage to the company or third-parties, prior to the damage they must be rectified by the Customer.

3. About the option of the Customer to delete his registration

3.1. When a Customer is registered, he receives information about news, new promotions and discounts of Recorrido, and is free to ask for the annulation or cancellation of his registered account at any moment by sending an email with his order to info@recorrido.cl.

4. About the opportunities to buy the tickets

A Customer must comply with the following instructions if he wishes to buy a ticket via Recorrido:

4.1. Firstly, the Customer has to fill-in the blanks that describe the departure, destination and the date of the desired bus trip. It is not necessary to be registered to be able to fill-in this info.

4.2. After having completed filling in this information, the Customer must choose a bus company and itinerary and has to find himself satisfied with the schedules and prices displayed in the moment of purchase.

4.3. The Customer has the possibility to book tickets at the Website. However, Recorrido is not responsible for inaccurate information that might be registered by the Customer at the moment of the reservation. In this case, the Customer is fully self-responsible for the authenticity and accuracy of his personal registered information.

4.4. The chosen seat is only reserved when the payment is realized successfully. If a payment was not successfully, the ticket is automatically annulated and free to be sold to another Customer.

4.5. The ticket needs to show the full name and a valid number of national or international identification of the passenger who wishes to travel with it. The Customer is fully responsible of the validity of his information and acknowledges that he has no right to use his ticket in case his information is incorrect.

4.6. To make sure that a booking is successful the Customer should only fill-in correct information and check the status of purchase via the operator of his credit or debit card, because of internal reasons for Recorrido and especially the Customers protection against fraud. Recorrido is not responsible when the given information is incorrect or the Customer is rejected after the requested documents are analysed. In case of wrong or incorrect data, the Customer must assume that all relevant cases can be derived with this wrong information.

4.7. About the payment options: The Customer needs to be owner of the credit or debit card or PayPal account with which he realizes the purchase. The Customer accepts and confirms the data that he inserts in Recorrido’s system to realize the purchase of the ticket as his own. The transactions of bank cards are authorised by Transbank S.A.

4.8. The process of approving the purchase: All successful transactions go through an internal analysis and approval process by Recorrido and the payment method with which the Customer realized the purchase of his ticket. After this process is finished, the Customer receives an email that informs him that the process was completed successfully. In case the approval is confirmed, the Customer immediately receives a payment confirmation for the purchased ticket as a downloadable “pdf”-file on the confirmation page and via e-mail to the e-mail address the Customer has stated before purchasing the ticket. In case the Customer doesn’t receive the e-mail, he has to verify the “SPAM”-folder of his e-mail client. If the Customer neither downloads the payment confirmation on the confirmation page nor receives it via e-mail, be it because his e-mail client marks it as “SPAM” or the Customer stated an incorrect e-mail address, the Customer has to contact Recorrido at least 24 hours prior to the departure of his bus trip. However, Recorrido is not responsible if the Customer is unable to recover the payment confirmation before the departure of his bus trip.

4.9. Recorrido cannot guarantee in any way that the offered services by the company which is in charge of the payment process is without errors, interruptions, or flawed functions, delays or any other type of imperfection. IMPORTANT: The purchases executed with a credit card via Transbank S.A. can be analysed up to 8h.

5. About the unapproved purchases

5.1. When a purchase was not approved by Recorrido’s internal system, by means of the information or processes of Transbank S.A. (or because of internal policies and terms of use to which Recorrido has no access) the purchase is cancelled automatically.

6. Purchases that are not finished successfully

6.1. When a Customer has not finished his purchase successfully, the values of the transaction are not charged and the seat is not reserved.

7. About printing a ticket

7.1. After a purchase was realized successfully, the Customer receives an email that confirms his payment together with a summary of his purchase and details about his trip.

7.2. The Customer has to print-out his ticket and in some cases, has to visit the agency of the bus operator in which the Customer has reserved his ticket in order to withdraw the corresponding boarding ticket to be able to enter the intercity bus. It’s highly recommended to arrive at the bus terminal where the bus departures at least 30 min. before the departure of the bus.

8. How to cancel a ticket

8.1. When the Customer wishes to cancel his ticket, the Customer has to indicate this at the latest of i) in case of national travels 4 hours and ii) in case of international travels 72 hours before the scheduled departure of his intercity bus by visiting “Cancel tickets” on the Website, inserting his email address, the purchase number and clicking on “Cancel tickets”. If the tickets were bought via Transbank S.A./WebPay, the Customer has to insert the reason of cancellation and his bank account info for refund (RUT, complete name, name of the bank, bank account number and type of bank account). The Customer is responsible for stating the correct bank account info and maintain his bank account in a status that enables him to receive the refund.

8.2. Recorrido acknowledges the receipt of the cancellation by sending an email to the Customer. Recorrido is not responsible for any kind of damage, harm or any other losses of the Customer due to failures in the system or the internet by third-persons during the process of cancellation, resulting from occasional failures in the internet or any other type of situation of force majeure that are outside the control of Recorrido. When an error occurs, the Customer needs to contact us immediately via help@recorrido.cl stating his personal data, his purchase number, the description of the error and a screenshot showing the error. The Customer is responsible to cancel his ticket with sufficient anticipation that take into account the aforementioned errors.

IMPORTANT: Under no circumstances, it is possible to change the trip, personal data, seat, quality, date or hour of the trip.

9. Refund of a purchased ticket

9.1. The return of a ticket is subject to the terms of use of the payment provider with which the Customer has realized his purchase. ATTENTION: The payment via WebPay of Transbank S.A. does not permit refunds to bank accounts in foreign countries. Therefore, if the Customer does not have a Chilean bank account he is obligated to buy the ticket via PayPal. If the Customer does not have a Chilean bank account and decides to buy his ticket via WebPay of Transbank S.A. a possible refund is not guaranteed. The Customer should carefully read the section “Conditions of cancellation and refund” which is below the Terms and Conditions.

The refund to the Customer can take until 15 (fifteen) days.

9.2. If the refund is rejected by the Customer’s bank, the Customer is obligated to submit his correct bank account info including bank account number, type of bank account, bank name, RUT and full name of the account holder, within the time of three months after he receives notification from Recorrido.

When the Customer does not send the requested information within three months, his right of refund expires. In this case the Customer furthermore is obligated to acknowledge that the service has been provided and the money has been fully paid, without anything being owed to the other party for any reason.

10. About the transport of equipment

10.1. It is prohibited to transport products which are considered as being dangerous per the valid law of the Republic of Chile, as well as those products which endanger the environment, the security of the vehicle, of the passengers or of third-persons.

11. About the intellectual property

11.1. The Customer agrees, that this Website as well as logos, brands, insignias, photos, descriptions, texts, manuals or any other type of included material correspond to the copyrights of Recorrido, these rights are protected by the national and international legislation of intellectual property. Because of this motive, the Customers will not plead or complain in any moment, as if the rights of property on these elements would belong to them.

11.2. This expressly prohibits the Customer the reproduction, distribution, modification, exhibition or creation of work in any form that includes the use of current contents presented and distributed or not by the Website, which is considered as property of Recorrido.

12. General provisions

12.1. By buying a ticket and successfully realizing a purchase via the Website, the Customer shows that he is aware of and agrees with all Terms and Conditions of the provided service and the information of the product or the service that he is purchasing and that he agrees to the provisions that were already mentioned.

The company Recorrido is not responsible for expenses related to the transport in case it would be necessary.

12.2. About links to other pages, we recommend the Customer to consult the policies of use and the terms of privacy in each one of the visited websites. Recorrido does not control or represent these companies which have a link on the Website. Recorrido reveals these links to the Customer to increase the comfort and options for gathering information and entertainment for the Customer, however, Recorrido is not responsible for any type of problem rooted in these websites, which must be resolved with the owner of those companies without the participation of Recorrido in that process.

12.3. Certain acts that include, but are not limited to illegal purposes, changes, undue of information or dates, violation of rights of industrial property or copyrights, violation of rights of third-persons (including children), sending of messages threatening, racist or pornographic content or contents that intent interference or interruption in the offered service of that Website as well as distribution of viruses or unwanted programs, lead to immediate legal consequences for the Customer.

12.4. In accordance to the established clauses which are described above, the Customer agrees that all types of information assigned, answers to questions, including those that are excluded from the Website without previous contact with the Customer subject, and to the sole consideration of Recorrido, will have a copy in its archive for any type of purpose, considering legal measurements if necessary.

This disposition intends to protect the interest of the Customers as well as of Recorrido by referring to the risks related to illegal practices or practices that go against local convention.

In case of any doubt or wish for explanation of a content, please contact us via: info@recorrido.cl

This contract is superior to any kind of verbal accordance or written performance beforehand for both parts, and especially for those who are related as Users of the Website as Customers.

The Customer or, depending on the case, father/mother or legal guardian, acknowledge having read, analysed and accepted in an integral manner every single of those conditions which are established above, committing themselves to fulfil them totally.

© 2017 Recorrido Latin America SpA. All rights reserved.

Conditions of cancellations and reimbursements


Cancellations

  • How can I return my ticket?
    • You just have to click on the link to cancel a ticket in the footer of our website. Enter your personal data, the ticket number and click on “cancel” to return your ticket
    • Recorrido will confirm the receipt of the cancellation by sending you an e-mail
  • Conditions for cancellations of tickets bought via recorrido
    • It is possible to cancel your ticket until 4 hours before departure of your bus. Exception: International journeys. In case of an international journey, please revise the policy of the respective bus operator.
    • For further information please take a look in our FAQs into the section of the respective bus operator

Refunds

  • The reimbursement will correspond to 85% of the ticket price. The bus operator itself (not recorrido.cl) will keep the remaining 15%.
    ATTENTION: The payment method WebPay of Transbank S.A. does not allow reimbursement to foreign countries outside of Chile. In the case that the client does not have a Chilean bank account it is mandatory to pay the ticket using the payment method PayPal. In the case that the client does not have a Chilean bank accout but buys his ticket using the payment method WebPay the reeimbursement is NOT guaranteed.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The cancellation of online tickets:
    • Tickets that have been purchased online will be reimbursed with a value of 85% of the ticket value until 4 hours before the departure of the bus. In the case that the relevant service is an international service the cancellations needs to be realized within a minimum of 72 hours of anticipation.
  • CHANGES AND CANCELLATIONS ARE NOT ACECCEPTED IN AGENCIES.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The cancellation of online tickets:
    • Tickets that have been purchased online will be reimbursed with a value of 85% of the ticket value until 4 hours before the departure of the bus. In the case that the relevant service is an international service the cancellations needs to be realized within a minimum of 72 hours of anticipation.
  • CHANGES AND CANCELLATIONS ARE NOT ACECCEPTED IN AGENCIES.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • For national travels:
    • You have to cancel your ticket with at least 4 hours of anticipation before the departure of your ride.
  • For international travels:
    • You have to cancel your ticket with at least 72 hours of anticipation before the departure of your ride.
  • The amount of the reimbursement corresponds to 85% of the original ticket price.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The cancellation of online tickets:
    • Tickets that have been purchased online will be reimbursed with a value of 85% of the ticket value until 4 hours before the departure of the bus. In the case that the relevant service is an international service the cancellations needs to be realized within a minimum of 72 hours of anticipation.
  • CHANGES AND CANCELLATIONS ARE NOT ACECCEPTED IN AGENCIES.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The cancellation of online tickets:
    • Tickets that have been purchased online will be reimbursed with a value of 85% of the ticket value until 4 hours before the departure of the bus. In the case that the relevant service is an international service the cancellations needs to be realized within a minimum of 72 hours of anticipation.
  • CHANGES AND CANCELLATIONS ARE NOT ACECCEPTED IN AGENCIES.
  • Ticket cancellations:
    • The cancellation of a trip can be realized via the customer service of Tren Central calling at +56 2 2585 5000 or in person in the agencies of Tren Central at least 2 hours before the departure.
    • The reimbursement will be 70% of the ticket value.
  • Ticket changes:
    • A change of the date or the departure time can be realized via the customer service of Tren Central calling at +56 2 2585 5000 or in person in the agencies of Tren Central at least 2 hours before the departure.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The cancellation of online tickets:
    • Tickets that have been purchased online will be reimbursed with a value of 85% of the ticket value until 4 hours before the departure of the bus. In the case that the relevant service is an international service the cancellations needs to be realized within a minimum of 72 hours of anticipation.
  • CHANGES AND CANCELLATIONS ARE NOT ACECCEPTED IN AGENCIES.
  • The cancellation of online tickets:
    • Tickets that have been purchased online will be reimbursed with a value of 85% of the ticket value until 4 hours before the departure of the bus. In the case that the relevant service is an international service the cancellations needs to be realized within a minimum of 72 hours of anticipation.
  • CHANGES AND CANCELLATIONS ARE NOT ACECCEPTED IN AGENCIES.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The cancellation of online tickets:
    • Tickets that have been purchased online will be reimbursed with a value of 85% of the ticket value until 4 hours before the departure of the bus. In the case that the relevant service is an international service the cancellations needs to be realized within a minimum of 72 hours of anticipation.
  • CHANGES AND CANCELLATIONS ARE NOT ACECCEPTED IN AGENCIES.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The cancellation of online tickets:
    • Tickets that have been purchased online will be reimbursed with a value of 85% of the ticket value until 4 hours before the departure of the bus. In the case that the relevant service is an international service the cancellations needs to be realized within a minimum of 72 hours of anticipation.
  • CHANGES AND CANCELLATIONS ARE NOT ACECCEPTED IN AGENCIES.
  • The cancellation of online tickets:
    • Tickets that have been purchased online will be reimbursed with a value of 85% of the ticket value until 4 hours before the departure of the bus. In the case that the relevant service is an international service the cancellations needs to be realized within a minimum of 72 hours of anticipation.
  • CHANGES AND CANCELLATIONS ARE NOT ACECCEPTED IN AGENCIES.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.
  • The customer must initiate the return at least 4 hours before the scheduled departure date of the bus.
  • The customer has to make the request through our website, identify himself and then enter the order number of the transaction that should be cancelled.

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